At Rivaansh Energy Efficiency, we are committed to providing efficient and reliable shipping and delivery services for all our products. Below is an overview of our shipping and delivery policy:

  1. Order Processing Time

    • All orders are processed within 1-2 business days after receiving payment confirmation, excluding weekends and public holidays.
    • During peak seasons or due to unforeseen circumstances, processing time may be extended. We will inform customers of any delays.                 

  2. Shipping Methods and Costs

    • We offer various shipping methods depending on the product size, delivery location, and customer preferences.
    • Shipping costs are calculated at checkout based on the delivery address and the selected shipping method.
    • We provide free shipping on select items or orders over a certain amount; details will be provided at checkout.                   

  3. Delivery Time

    • Estimated delivery times vary based on the shipping method and delivery location. Generally, delivery times are as follows:
      • Standard Products: 3-7 business days.
      • Non Standard Products: 7-14 business days (depending on destination).
    • Please note that delivery times may be affected by external factors such as weather, customs processing, or other shipping delays beyond our control.                                                                                                

  4. Tracking Your Order

    • Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment.
    • For any shipping inquiries or issues, please contact our customer support team with your order number.                                                                                                                                                                        

  5. Shipping Restrictions

    • We currently only ship to locations within the countries we serve. Please verify that we deliver to your region at checkout.
    • Some items may have shipping restrictions due to size, weight, or other considerations.                                                                                                                                                                               

  6. Damaged or Missing Items

    • If you receive a damaged or defective item, please contact us immediately at support@rivaanshenergyefficiency.com with your order number and photos of the damage. We will assist you with a replacement or refund.
    • If an item is missing from your order, please reach out to our customer support team within 7 days of receiving your shipment.                                                                                                                           

  7. Returns and Exchanges

    • We offer returns and exchanges on eligible items within [X] days of delivery. Please refer to our Return and Exchange Policy for more details.                                                                                                       

  8. Custom Orders

    • For custom or specialized products, shipping times may vary. Our team will provide an estimated delivery time during the order process.

If you have any further questions about shipping or delivery, please do not hesitate to reach out to us. We’re here to assist you and ensure that your Rivaansh Energy Efficiency experience is seamless and satisfying.