Thank you for using our services. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and/or use our mobile application available on the Google Play Store. By accessing or using our Website or App, you agree to the terms of this Privacy Policy.
1. Privacy Protection
Confidentiality: We treat any personal information you share with us as confidential. We do not rent, sell, lend, or distribute your personal information, including your contact details and order information, to any third party.
Scope: This Privacy Policy applies solely to our Website and App. If our Website or App contains links to external sites, their respective privacy policies will govern your use of those sites.
2. Information Collected
Basic Information for Orders:
To process your orders, we require certain information, including:
First Name, Last Name
Address, City, Zip Code, State, Country
Contact Number, Email Address
Other information relevant to your order or account
Additional Voluntary Information:
We may occasionally request details about your interests or activities (e.g., hobbies) to enhance your experience. Sharing this information is optional and not required to place orders or use our services.
Technical and Usage Information:
IP Address: When you visit our Website, our systems may record your IP address to deliver web pages, customize site content, and track visitor geography.
No Unauthorized Access: We strictly prohibit unauthorized access to the information we collect.
3. Information Modification
Editing Your Profile: You can modify or update your personal information anytime by accessing the “Edit Profile” or equivalent option on our Website or App.
4. Information Sharing
Limited Sharing: We do not rent, sell, barter, or distribute your information to anyone.
Third Parties: Certain information may be shared with courier services, payment processors, and vendors strictly for fulfilling your order.
Legal Requirements: We may share information with law enforcement authorities if required by law, for fraud detection, or to ensure the safety of our Website, App, employees, users, and affiliates.
5. Information Collected Automatically
We use persistent cookies, session cookies, and other tracking technologies (such as log files, clear GIFs, and Flash technologies) to:
Store login credentials and authentication tokens.
Analyze Website and App usage.
Customize our services based on your preferences.
Control advertising and promotional content.
Cookies:
Persistent Cookies: Remain on your device even after closing your browser or App.
Session Cookies: Temporary and disappear after closing your browser or App.
You can adjust your browser settings to refuse cookies or notify you when cookies are sent. However, disabling cookies may impact certain features of our Website or App.
Other Tracking Technologies: We may use technologies such as clear GIFs in emails to gauge the effectiveness of our communications.
6. Information Usage
Order Confirmation: We use your email address, phone number, and address to confirm your order and provide updates.
Newsletters and Updates: We may use your email or phone number to send newsletters, updates, or offers if you opt in.
Legal and Dispute Requirements: We keep your information confidential unless disclosure is required by law or necessary for dispute resolution.
7. Payment Security
No Credit Card Storage: We do not store your credit card details. All payment information is securely handled by authorized payment gateways.
Secure Servers: Payment information is stored on encrypted servers with robust security measures.
8. How We Protect Your Information
Security Measures: We implement physical, managerial, and technical safeguards to protect your personal data.
No Guarantee: While we strive to protect your data, no security system is completely impenetrable.
Breach Notification: In the event of a security breach, we will promptly notify affected individuals in compliance with applicable laws.
9. Your Choices About Your Information
Refusal to Provide Data: You may decline to provide personal information; however, certain functionalities (e.g., order placement) may be limited.
Profile Updates: You can update or correct your personal information at any time.
Email Preferences: You can adjust your email subscription preferences or opt out of marketing communications at any time.
10. Changes to This Privacy Policy
Updates and Modifications: We may update this Privacy Policy as needed. Any updates will be posted on this page with a revised “Last Updated” date.
Effective Date: Changes become effective upon posting. Continued use of our Website or App after updates constitutes acceptance of the revised policy.
11. Additional Mobile App-Related Privacy Policy
This section specifically applies to the Rivaansh Energy Efficiency e-commerce business.
For any questions or concerns about this Privacy Policy, please contact us.